PRIVACY POLICY

Effective Date: 24 Nov 2024

Welcome to TheFandomShop! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our website.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

When you visit or interact with our site, we may collect the following types of information:

a. Personal Information You Provide

  • Account Information: When you create an account, we collect your name, email address, and password.
  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, email, and phone number.
  • Payment Information: Payment details are processed securely via PayPal. We do not store your credit/debit card information.

b. Automatically Collected Information

When you browse our site, we collect certain information automatically, including:

  • Your IP address, browser type, and operating system.
  • Pages you visit, products viewed, and time spent on the site.
  • Referring website or search terms used to find us.

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site performance, and serve personalized content.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and ship your orders, and send confirmation and tracking details.
  • Customer Support: To respond to your inquiries or resolve issues with your orders.
  • Personalization: To tailor product recommendations and promotions based on your preferences.
  • Marketing: To send you promotional emails and updates (you can opt-out anytime).
  • Site Improvement: To analyze usage trends and improve the functionality of our website.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your information with the following entities:

  • Service Providers: Third-party companies that help us operate our business, such as shipping carriers, payment processors (PayPal), and email marketing platforms.
  • Legal Authorities: When required by law or to protect our legal rights.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data, subject to legal or business requirements.
  • Opt-Out: Unsubscribe from marketing communications or disable cookies.

To exercise these rights, contact us at [email protected].

6. Cookies Policy

We use cookies to:

  • Remember your preferences and improve your shopping experience.
  • Analyze site performance and visitor behavior.
  • Deliver relevant advertisements.

You can manage cookie settings in your browser or opt-out of certain tracking by using tools like Google Ads Settings.

7. Security Measures

We implement industry-standard security measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption for all transactions.
  • Regular monitoring for vulnerabilities and unauthorized access.

While we strive to protect your data, no system is completely secure. Please safeguard your account by using a strong password and keeping it confidential.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing any information.

9. Children’s Privacy

TheFandomShop does not knowingly collect personal information from children under 13 years of age. If we discover that we have unintentionally collected such information, we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We encourage you to review this page periodically for the latest updates.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Thank you for trusting TheFandomShop. We are committed to ensuring your privacy and providing a safe shopping experience.